Returns & Refunds Policy

At SONOFF, we want you to be completely satisfied with your smart home purchase. If your device is not the right fit, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Contact our support team with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA).

2

Package Your Items

Place the product in its original packaging including all manuals, cables, and accessories to ensure a smooth inspection process.

3

Ship to SONOFF

Affix the provided shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our technicians verify the condition of the hardware, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing